Support Centre

Working Offline

Performing activities in poor/zero network conditions.

Getting Started

To get started, open the ActivityExchange (Mobile Edition) app where you have access to your network.

Be connected to your network
Sign in as per normal
Select your Team and load the User Dashboard

Preparing to go offline

Once you are looking at your dashboard it is time to prepare to go offline. Select the 'Travel Mode' tile, and commence Step 1 and select 'Prepare for travel'.

This process will start to download all assigned activities to your device. This will enable you to access them when offline. Your screen will have a pop up progress bar, informing you of it's progress.

Once all activities are downloaded successfully, a message will pop-up confirming status.

Back at the Dashboard page, proceed to Step 2 - 'Switch to Travel Mode':

The app will return you to 'Team selection' page and the travel icon will now be visible.

Note: It is important that you don't log out before heading to your offline location. This will clear your security token and require you to re-authenticate.

Completed activities are stored on your device until you are back online. A cloud icon will appear next to the menu tab indicating that there is something to be uploaded for this activity.

Getting back online

When you have connectivity restored, refresh your dashboard, select 'Travel Mode' tile and click the "Exit Travel Mode". The completed activities will be uploaded..